Comments on: Nettica

By: mike

mike — Mon, 25 Oct 2010 08:47:43 +0000

i’m using nettica since about 4 years and was happy most of the time. the support was good at the beginning, but in the last months you rather get a reply. although i still don’t understand why they don’t set up an anycast dns system. their servers are getting slower by the time, even from europe the resolving times get worse. their support already said 2 years ago that they plan to set up another server outside of the us, but that is not done till today.

a real free cool feature at nettica is the dns rebranding, so you can easily set up ns1.yourdomain.x …

most of my important domains are now at easydns and backup at nettica, so i get 100% uptime.

By: Paul

Paul — Thu, 23 Sep 2010 13:43:47 +0000

I’ve been using Nettica for over 5 years and in the first few years they were easy to use and reliable. However in the last year reliability has become poor for business use. In the last 23 days they have had over 7 hours of downtime. May not sound bad but it is if you run an ecommerce site like I do and customers can’t buy items its a nightmare.

Support is terrible – I’ve never seen live support online in 5 years of using Nettica.

Important emails are often ignored and there is no way of contacting by phone. When their system went down I tried emailing but even now a day later there has been no response or explanation of the downtime.

If very high levels of uptime are important to you then I say avoid Nettica. If a few hours of downtime occasionally is ok for your situation then their management system is very good though support non-existent.

After over 5 years I am now switching to another DNS host.

By: Ryan

Ryan — Thu, 23 Sep 2010 04:00:43 +0000

Support is always offline. no one response to support emails during downtime. frequent DNS downtime in the order of 10-20 times a week for 5 to 30 minutes at a time. DDoS attack brought down all DNS servers for entire day on 09/22/10. over 50 of our domains are managed here. will be moving managers

By: Eric

Eric — Wed, 28 Apr 2010 01:27:00 +0000

Support is off-line all most of the time. Slow ornon-existent email response. No phone support except by special request. Domain registration is very expensive – $20 a year.

By: Marc Fuller

Marc Fuller — Mon, 27 Jul 2009 16:08:43 +0000

Support is off-line all most of the time. Slow ornon-existent email response. No phone support except by special request. Domain registration is very expensive – $20 a year.

By: Realist

Realist — Thu, 23 Jul 2009 14:36:13 +0000

So for a service that you are paying $10 per year you do not like the support because you are waiting for an hour?
For $10 you are lucky you are not waiting a week.
Honestly, never heard of any support problems from Nettica.

By: Travis Warlick

Travis Warlick — Wed, 22 Jul 2009 23:43:56 +0000

Excellent service, poor support. Live support down most of the time, waiting on a support ticket now for over an hour. Excellent API and performance.

By: Michael Giesen

Michael Giesen — Fri, 17 Jul 2009 02:05:04 +0000

Nettica is and has been a great place for domain purchases! I’m not, by any stretch of the imagination a Website admin, i just thought it would be cool to get my own domain. not knowing anything or how it works, Nettica comes with great FAQs, Support and step by step tutorials, I’ll be buying from here again for sure!

By: Scott

Scott — Wed, 06 May 2009 02:34:12 +0000

Nettica is great! I signed up last month for free and all I had to do was register my domain with them. I really had no idea they provided dns, but thought what the hell, might as well get it for free. I haven’t had any issues so far other than they were a little slow in getting back to a couple setup questions i had. Otherwise, great service so far!