Comments on: NeuStar – UltraDNS

By: Jonathan

Jonathan — Wed, 28 Apr 2010 00:16:42 +0000

I pay a premium but its worth it to me. UltraDNS has been in business for a long time and they know what they’re doing. I’m currently using them for monitoring and failover between datacenters, weighted load balancing, and Geo IP. They have servers all over the world which was a huge selling point and they utilize IP Anycast which is a must. They also have ddos mitigation and various other security benefits. They have pretty good support, no longer than 24 hours but usually quicker. I will admit they are expensive, but still worth it. Make sure to stay on top of your monthly traffic as well because you don’t want to pay overages.

By: Don

Don — Tue, 27 Apr 2010 23:03:36 +0000

We used UltraDNS about 5 years ago and then made a business decision that we wanted to bring our DNS in house. Now after 5 years, we’ve gone back to UltraDNS because we realized that although they might not be the cheapest provider out there, their service is well worth it. Their overall infrasturcture, ISP relationships and post sale support is what makes them unique.

Also in several interactions that I’ve had with them, it seems that their sales people are well paid to focus on larger enterprise sales and most of them are not interested in smaller deals. If you are a VC funded start up or bootstrapping your company, then you might want to consider alternatives but if you truly care about eliminating DNS issues and improving infrastructure then UltraDNS is clearly the winner in my opinion.

By: Simon

Simon — Tue, 27 Apr 2010 19:15:29 +0000

Funny that Mr. Jeff Sprankle that has rated UltraDNS poorly above, used to work for Dynamic Network Services; one of UltraDNS’s main competitors.

I think he “accidentally” forgot to include his disclosure.

By: Stacey Chandler

Stacey Chandler — Tue, 09 Mar 2010 03:55:17 +0000

I’ve been using UltraDNS since 2005 and so far so good. I have no complaints. The main reason I chose them initially was for the fast dns updates, but now I’m using them for their GeoIP product. Everything is so easy to manage and I now have access to their advanced reporting. I can see just about anything I want with regards to my traffic. I know exactly where my users are coming from and which specific records are being hit the most.

They are also very flexible to my needs and are willing to communicate with me whenever I need them. My account manager is extremely fast in getting back to me. I would highly recommend UltraDNS to anyone out there.

By: Kevin Kenny

Kevin Kenny — Mon, 14 Sep 2009 01:30:30 +0000

During the time that I used UltraDNS, which was for a period of approximately three years between 2001 and 2004 (on behalf of a client), I never had any issues with them. Their support team were quick to answer questions and the DNS service itself bullet proof.

By: Hassan Salim

Hassan Salim — Tue, 21 Jul 2009 01:15:31 +0000

Funny that Mr. Jeff Sprankle that has rated UltraDNS poorly above, used to work for Dynamic Network Services; one of UltraDNS’s main competitors.

I think he “accidentally” forgot to include his disclosure.

By: Nicholas

Nicholas — Tue, 07 Jul 2009 13:03:03 +0000

By: James

James — Sat, 16 May 2009 01:42:25 +0000

For the last user that did research that could not find any history of downtime. I would suggest using a tool named Google… It is your #1 search engine in the world. You might want to use it. Sort of strange how an UltraDNS customer does not know how to use something like Google…..

By: Rick

Rick — Thu, 14 May 2009 21:43:45 +0000

I love UltraDNS. I’ve been using them for years and never experienced any downtime. I think people like to speculate and spread rumors and have maybe had hiccups in service before, as you do with any provider. I’ve done a little research and haven’t found any history of UltraDNS having an outage, just a hiccup or two due to a ddos attack or something. Great company!

By: Jeff Sprankle

Jeff Sprankle — Thu, 14 May 2009 21:29:07 +0000

UltraDNS has been down for twice in 3 years…. For the price that they charge… that is not acceptable.