Comments on: NeuStar – UltraDNS

By: Beth Sutton

Beth Sutton — Thu, 01 Dec 2011 17:03:13 +0000

Please ignore the above review, which was written hastily by me earlier! It was a big misunderstanding that they have patiently worked with me to fix. I highly recommend them.

By: Beth Sutton

Beth Sutton — Wed, 30 Nov 2011 00:27:16 +0000

It’s unfortunate – they seemed to have a good reputation, but the company has very little integrity. They upgraded us to their site backer plan, but then did not mention that our TTL time would need to decrease, thus increasing our overages and increasing our cost by $1000! Now, they are trying to “upgrade” us to another plan. I am very surprised that a company that supposedly has a reputation will actually try to do this.

By: Al

Al — Fri, 29 Apr 2011 17:42:38 +0000

I’m in the same boat as Mike. Unfortunately like him I did not read the paper work that it binds us for a 1 year contract. Anyone signing up should keep this in mind. Too bad they had to have a policy like that because in my opinion it drives away customers like me from considering using them in the future. They could have had us as a loyal customer for multiple services but they chose to tie us down for 1 year for a service we do not need. Lesson learned.

By: Stacey Chandler

Stacey Chandler — Sat, 30 Oct 2010 15:19:07 +0000

This is responding to Mike’s comment above…

I have been a customer for many years as well because they have the most bulletproof service in the industry, period. I have never had a serious issue, and any issue i have had, my account manager has responded immediately. You don’t get this type of service anywhere else in the DNS industry. It definitely helps that they are backed by a public company.

Mike – did you not read the contract when signing? What is there not to understand? I work at a company where we have 12 month contracts as well, and it clearly states the terms and conditions in there, very similar to UltraDNS. You signed up for 12 months Mike, what makes you think you can just back out 5 months early? Sorry, but I deal with these complaints more than I should have to. I still don’t get why people don’t read a contract.

By: Mike

Mike — Wed, 27 Oct 2010 12:08:38 +0000

The service worked fine BUT after being a customer for many years this is what they responded when we no longer needed service (we hadn’t signed a new contract for 4 years!!!):

“We have reviewed your request to cancel and based on the terms of your contract it has been determined that your official cancel date is in five months. Your service will remain on and you will continue to be billed through then”

They then continued to bill us for 5 months and when we refused to pay the “bill” they sent it to a collections agency that started calling, emailing and threatening legal action. We spent more than 20K with them and always paid on time so WATCH OUT!!!

By: Jonathan

Jonathan — Wed, 28 Apr 2010 00:16:42 +0000

I pay a premium but its worth it to me. UltraDNS has been in business for a long time and they know what they’re doing. I’m currently using them for monitoring and failover between datacenters, weighted load balancing, and Geo IP. They have servers all over the world which was a huge selling point and they utilize IP Anycast which is a must. They also have ddos mitigation and various other security benefits. They have pretty good support, no longer than 24 hours but usually quicker. I will admit they are expensive, but still worth it. Make sure to stay on top of your monthly traffic as well because you don’t want to pay overages.

By: Don

Don — Tue, 27 Apr 2010 23:03:36 +0000

We used UltraDNS about 5 years ago and then made a business decision that we wanted to bring our DNS in house. Now after 5 years, we’ve gone back to UltraDNS because we realized that although they might not be the cheapest provider out there, their service is well worth it. Their overall infrasturcture, ISP relationships and post sale support is what makes them unique.

Also in several interactions that I’ve had with them, it seems that their sales people are well paid to focus on larger enterprise sales and most of them are not interested in smaller deals. If you are a VC funded start up or bootstrapping your company, then you might want to consider alternatives but if you truly care about eliminating DNS issues and improving infrastructure then UltraDNS is clearly the winner in my opinion.

By: Simon

Simon — Tue, 27 Apr 2010 19:15:29 +0000

Funny that Mr. Jeff Sprankle that has rated UltraDNS poorly above, used to work for Dynamic Network Services; one of UltraDNS’s main competitors.

I think he “accidentally” forgot to include his disclosure.

By: Stacey Chandler

Stacey Chandler — Tue, 09 Mar 2010 03:55:17 +0000

I’ve been using UltraDNS since 2005 and so far so good. I have no complaints. The main reason I chose them initially was for the fast dns updates, but now I’m using them for their GeoIP product. Everything is so easy to manage and I now have access to their advanced reporting. I can see just about anything I want with regards to my traffic. I know exactly where my users are coming from and which specific records are being hit the most.

They are also very flexible to my needs and are willing to communicate with me whenever I need them. My account manager is extremely fast in getting back to me. I would highly recommend UltraDNS to anyone out there.

By: Kevin Kenny

Kevin Kenny — Mon, 14 Sep 2009 01:30:30 +0000

During the time that I used UltraDNS, which was for a period of approximately three years between 2001 and 2004 (on behalf of a client), I never had any issues with them. Their support team were quick to answer questions and the DNS service itself bullet proof.