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ZoneEdit
A managed DNS provider that offers various service level agreements which you can decide on. They primarily have servers in the US and they offer a variety of add on services. They currently manage around 600,000 domains and they have 5 node locations; New York, DC, Texas, California, and Germany. Their network is not running IP anycast and their resolver code is BIND. They provide an interface to manage your domains and they support all record types. There is no phone support and its not entirely 24x7x365. They provide various SLA’s based upon how many servers you sign up for.
Additional Services:
- Email Forwarding
- URL Forwarding
- Dynamic DNS
- Email Recovery
- Failover
- Load Balancing
- Reverse DNS
- Domain parking
Pricing:
You purchase “zone credits”
Free – first 5 domains added with under 200MB usage each
$10.95 – 1 zone credit
$49.95 – 10 zone credits
$99.95 – 25 zone credits
$349.95 – 100 zone credits
All of these include unlimited records per domain.
Every time 1 year or 200MB of usage is used (1 million DNS queries), 1 debit is added to your account for the zone
If you add extra (third, fourth) of their name servers it will cost an extra ‘zone credit’ (1) per year
Failover monitor service costs an extra ‘zone credit’ (1) per year
Backup mail service also costs an extra ‘zone credit’ (1) per year
*FREE accounts are ones where the usage is less than 200MB per domain, and there have been fewer than 5 domains added to the account, and no premium services have been used.
Further Information:
The average failure detection time on their failover service is 10 minutes, which varies depending on the situation. Recovery times average around 5 minutes.
Mail backup service will store mail up to 10 days.
Feedback has shown their interface to be very unattractive.
The lowest TTL you can set is 20 minutes and you cannot set them individually.
Based on trace route tests, it seems as though they have more node locations than what their website says; ie. New Zealand, New Jersey and Wisconsin.
They have not updated their website since 2002.
They have one known outage back in November 2006.
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On May 6, 2009 Melissa wrote:
Zoneedit has been working great for me the past couple of years. I initially was looking for a company with servers outside of the US and a failover solution. Now i’m using them for several things including load balancing and reverse DNS. They have a lot of different options to choose from. Don’t take their website into consideration when choosing them!
On May 19, 2009 Networker wrote:
I’ve neen using ZoneEdit for the last three years and they are, so far reliable the dame as Dyndns
On August 30, 2010 Daniel wrote:
I tried Zone Edit for a very short time because I could not get past a glaring security issue. Zone Edit allows a Zone Transfer which is a stupid security mistake to make at this point in Internet history. It’s also something they obviously understand the risks of because they do not allow Zone Transfers for their own domain name. I sent a service request and it has been 4 days. They do state that they ignore some service requests (http://www.zoneedit.com/contact.html) and I guess mine is in their ignore pile.
Overall if you care about security or returned support requests skip Zone Edit.
On January 8, 2011 Jamie Sitti wrote:
Zone Edit provide a steady all round service and I particularly like their round robin feature for load balancing. Support is slow, but they seem to get to you eventually.
On April 10, 2011 Dan Anderson wrote:
Zoneedit is terrible. The severs are up, but they don’t respond to nslookup queries. I send multiple emails to their support@ address and the webform and they NEVER reply. And I’m a paying customer–I paid for extra “credits” for them to host name servers and they do nothing.
Avoid at all cost.
Dan Anderson (account DAnderson7, domain carlsbad.ca.us)
On April 10, 2011 Dan Anderson wrote:
Avoid zoneedit like the plague. They take your money and that’s it. They don’t respond to support questions. Their DNS servers are unreliable and stop serving your domain names without notice. The servers are “up” but don’t do anyting. They don’t reply to support email and don’t reply to support webpage forms.
- Dan (zoneedit username DAnderson7)
On July 13, 2011 ZoneEdit wrote:
Mr. Anderson,
That’s a lot of ranting for someone still actively using ZoneEdit (dig NS your domain) more than a month after your rant. I’ve found support response time to be less than a day.
Also, DDoS attacks are part of life on the internet. Outside of the recent attacks bringing down a nameserver or two for as much as a day at a time service has been rock solid.
If you’re still using them you must not be as unhappy as you claim…
On July 21, 2011 Luis Rodrigues wrote:
They migrated from on set of servers to another but they stuffed it up. The existance of my old account prevented access to my new account. After a week, support still hasn’t sorted out the issue — in the meantime, my server isn’t accessible — because they seem to send a maximum of one e-mail per day. Sometimes to ask a simple question like “What username would you like?”
Dynamic IP updates fail constantly. Not all servers are updated, so sometimes hostname is resolved to the old IP address. They usually take 3 or 4 days to solve the issue.
I’m a paying customer.
On August 2, 2011 Robert wrote:
Zoneedit was recently aquired by another company and since then Zoneedit hasnt been the same. The new web interface while more pretty sucks. I’ve had domains with tertiary DNS which never failed on me previously play up this year.
So I’ve begun moving all domains away and or using third party companies for secondary dns hosting.
On August 7, 2011 Marco Matos wrote:
My friends,
I reach this page looking for an answer to my troubles with zoneedit.
I have been using the legacy system for a while. Now they migrated their accounts, I received an email that my services are DOWN cause my TERTIARY DNS (????) need more credit.
Now realize the problem Im into. I am from Brazil and now living in Asia. I am prospecting many jobs and broadcasting my profile at internet searching for jobs. They just brought my email DOWN, deliberately, asking to purchase new credits.
Well I bought those credits in a desperate try to bring my domain up. Nothing happened so far, and I just cant cancel this TERTIARY DNS to make my account work free again.
Will migrate to Gandi.net now. I don’t care if Gandi is good or not. But worst than this zoneedit crap service couldn’t ever be.
Hope you guys keep spreading their crap service on net.
my username there is mmatos6
thanks
Marco
On August 8, 2011 Stephen wrote:
Zoneedit, where is your telephone number for support. Its is the first sign of a bad compnay who hide behind email!
On August 25, 2011 Mario wrote:
On Aug 15th I received a warning that an extra zone I am using for certavista.com will expire. Paid for 12 credits (to be good for another year). Today I take a look, and see a parked page with ZoneEdit advertisement, and apparently it’s been there for a while, since Google already indexed it. So I pay for the DNS service, and they use my domain for advertising themselves instead? It’s a disgrace.
I send them an email with no-so-nice language, and the only reply I get is one sentence in which they say I shouldn’t use that language. Nothing else, no explanation, no apology, no solution, and no signature.
After using them for many years, I switched away in less than half an hour. There is an abundance of DNS providers out there, no need to stay with them.
On August 25, 2011 Mario wrote:
Forgot to rate them. Here we go.
On January 4, 2012 dmitryb wrote:
I’ve been using ZoneEdit for over 10 years and have been buying extra credit for things like additional domains and backup mail servers. This week, though, I switched away from them. First, their pricing structure is byzantine. I could never understand what needs credits, when I need credits, etc. Second, once credits expire, you have to buy new credit or the entire zone becomes inaccessible. Third, the tech support response is hit-and-miss, but always reliably rude.