Comments on: ZoneEdit

By: dmitryb

dmitryb — Thu, 05 Jan 2012 02:44:06 +0000

I’ve been using ZoneEdit for over 10 years and have been buying extra credit for things like additional domains and backup mail servers. This week, though, I switched away from them. First, their pricing structure is byzantine. I could never understand what needs credits, when I need credits, etc. Second, once credits expire, you have to buy new credit or the entire zone becomes inaccessible. Third, the tech support response is hit-and-miss, but always reliably rude.

By: Mario

Mario — Thu, 25 Aug 2011 17:59:09 +0000

Forgot to rate them. Here we go.

By: Mario

Mario — Thu, 25 Aug 2011 17:57:37 +0000

On Aug 15th I received a warning that an extra zone I am using for certavista.com will expire. Paid for 12 credits (to be good for another year). Today I take a look, and see a parked page with ZoneEdit advertisement, and apparently it’s been there for a while, since Google already indexed it. So I pay for the DNS service, and they use my domain for advertising themselves instead? It’s a disgrace.

I send them an email with no-so-nice language, and the only reply I get is one sentence in which they say I shouldn’t use that language. Nothing else, no explanation, no apology, no solution, and no signature.

After using them for many years, I switched away in less than half an hour. There is an abundance of DNS providers out there, no need to stay with them.

By: Stephen

Stephen — Mon, 08 Aug 2011 14:56:54 +0000

Zoneedit, where is your telephone number for support. Its is the first sign of a bad compnay who hide behind email!

By: Marco Matos

Marco Matos — Sun, 07 Aug 2011 17:30:39 +0000

My friends,

I reach this page looking for an answer to my troubles with zoneedit.

I have been using the legacy system for a while. Now they migrated their accounts, I received an email that my services are DOWN cause my TERTIARY DNS (????) need more credit.

Now realize the problem Im into. I am from Brazil and now living in Asia. I am prospecting many jobs and broadcasting my profile at internet searching for jobs. They just brought my email DOWN, deliberately, asking to purchase new credits.

Well I bought those credits in a desperate try to bring my domain up. Nothing happened so far, and I just cant cancel this TERTIARY DNS to make my account work free again.

Will migrate to Gandi.net now. I don’t care if Gandi is good or not. But worst than this zoneedit crap service couldn’t ever be.

Hope you guys keep spreading their crap service on net.

my username there is mmatos6

thanks

Marco

By: Robert

Robert — Wed, 03 Aug 2011 03:38:55 +0000

Zoneedit was recently aquired by another company and since then Zoneedit hasnt been the same. The new web interface while more pretty sucks. I’ve had domains with tertiary DNS which never failed on me previously play up this year.

So I’ve begun moving all domains away and or using third party companies for secondary dns hosting.

By: Luis Rodrigues

Luis Rodrigues — Thu, 21 Jul 2011 18:27:55 +0000

They migrated from on set of servers to another but they stuffed it up. The existance of my old account prevented access to my new account. After a week, support still hasn’t sorted out the issue — in the meantime, my server isn’t accessible — because they seem to send a maximum of one e-mail per day. Sometimes to ask a simple question like “What username would you like?”

Dynamic IP updates fail constantly. Not all servers are updated, so sometimes hostname is resolved to the old IP address. They usually take 3 or 4 days to solve the issue.

I’m a paying customer.

By: ZoneEdit

ZoneEdit — Wed, 13 Jul 2011 22:18:56 +0000

Mr. Anderson,

That’s a lot of ranting for someone still actively using ZoneEdit (dig NS your domain) more than a month after your rant. I’ve found support response time to be less than a day.

Also, DDoS attacks are part of life on the internet. Outside of the recent attacks bringing down a nameserver or two for as much as a day at a time service has been rock solid.

If you’re still using them you must not be as unhappy as you claim…

By: Dan Anderson

Dan Anderson — Sun, 10 Apr 2011 20:48:28 +0000

Avoid zoneedit like the plague. They take your money and that’s it. They don’t respond to support questions. Their DNS servers are unreliable and stop serving your domain names without notice. The servers are “up” but don’t do anyting. They don’t reply to support email and don’t reply to support webpage forms.
- Dan (zoneedit username DAnderson7)

By: Dan Anderson

Dan Anderson — Sun, 10 Apr 2011 17:51:11 +0000

Zoneedit is terrible. The severs are up, but they don’t respond to nslookup queries. I send multiple emails to their support@ address and the webform and they NEVER reply. And I’m a paying customer–I paid for extra “credits” for them to host name servers and they do nothing.

Avoid at all cost.

Dan Anderson (account DAnderson7, domain carlsbad.ca.us)